Mindler is a digital healthcare provider. We provide online therapy via our app where patients can book appointments to speak to highly trained psychologists.

How do I use Mindler?

Using Mindler is easy, just follow these four simple steps. First, download the app for free on either App Store or Google Play, depending on your smartphone. Then, create an account and choose which psychologist you’d like to speak to. All available times will be listed in the app, so choose the time that suits you best. Once it’s time for your appointment, your psychologist will contact you in the app, so make sure you’re logged in on your phone and ready to begin in plenty of time. During your first appointment, your psychologist will make an assessment and will then discuss possible treatment options with you. Please note, you can only book an appointment for yourself, you cannot book on behalf of someone else. Mindler is not a crisis service. If you have strong thoughts, plans or intent to end your life, or to harm yourself or others in any way, please call 999.

How much does it cost to use Mindler?

Each session at Mindler costs £90.

How do I pay for my session?

When you have chosen your psychologist and time, the next step is to pay for your session. You can pay with either a promo code or by credit card. Please note that your booking will be cancelled if not paid within 15 minutes.

How long is a session at Mindler?

One session at Mindler is 50 minutes long. At Mindler, we follow a blended treatment model, meaning that patients continue their treatment outside of sessions through completing ‘homework’ assignments in the form of self-help programmes in the app.

Are CBT programmes and self-help programmes the same thing?

Yes, when referring to self-help programmes at Mindler, we’re referring to CBT programmes. We have several CBT programmes available on the app, focusing on various different diagnoses such as depression, anxiety, stress and many more. The CBT programmes consist of exercises that can be completed either by the patient individually or with the help of a psychologist.

iCBT referrs to our self-help programmes, which focus on a variety of different diagnoses. All self-help programmes are available on the app.

How do I get access to self-help programmes?

To get access to our self-help programmes, all you need to do is book in an appointment with one of our psychologists.

How much does it cost to access Mindler’s self-help programmes?

Once patients have completed their first appointment with a psychologist, they get access to our self-help programmes. There’s no extra charge to access the programmes once a patient has had their first appointment with a psychologist.

What does the price of a single session include?

The price of a single session includes one 50-minute session with a highly trained psychologist and access to our self-help programmes.

What is blended treatment?

Blended treatment is the combination of 50-minute video call sessions with a Mindler psychologist and self-help programmes, which can be completed by the patient in their own time on the Mindler app. The self-help programmes consist of exercises created to help the patient continue their treatment outside of sessions. These can be completed either individually or with help of the psychologist.

Who are our psychologists at Mindler?

All psychologists on the Mindler website and app are employed by Mindler. None of our psychologists are consultants.

How do I choose my psychologist?

All psychologists are listed on our website and app. There are different filters you can choose from to narrow down your selection to the psychologist best suited for you. You are in full control over whom you speak to, and you can choose to either change psychologist or stick with the same one throughout your treatment.

Do you assign psychologists to patients?

No, at Mindler the patient has full control over whom they’d like to speak to. We will recommend psychologists to you based on your preferences, but it’s ultimately up to you who you book an appointment with.

Can I use Mindler abroad?

Yes, you can use Mindler wherever you are, as long as you have access to an internet connection that supports video and audio. Please note although you can access Mindler abroad, for example when you are on holiday or on a business trip, you still have to be a UK resident and be registered with a GP in the UK.

Who do I turn to if I have any complaints?

Should you have any complaints or feedback please contact info@mindler.co.uk or send your message to “Support Center” in the app.

How do I get in touch with support?

Please contact our Customer Success team by sending an email to info@mindler.co.uk or via Support Center in the Mindler app. You can also use the “Help” button on this page.

Mindler can be used by anyone aged 18 or over.

How many sessions can I have?

All Vitality clients are authorised to have 8 sessions with a psychologist at Mindler. Depending on your policy type, your psychologist can request more sessions if there is a clinical need as part of your treatment. Please check your Member Zone account on the Vitality portal for more details on your cover or contact Vitality directly if you have any questions.

What is your cancellation policy?

You can cancel your session up to 24 hours in advance and re-book it for another time. If you cancel within 24 hours or do not log in to join your session, you may be liable to pay the session fee. Mindler can only invoice Vitality for completed sessions that you attend.

How do I pay my excess?

After each session has been completed, Mindler will submit an invoice to Vitality. If you have an excess on your policy, you will be liable to pay in contribution to your claim. You will receive an updated statement for every session in your Member Zone account on the Vitality portal. If you are liable to pay in full or part towards a session, Mindler will send you an invoice with details of how to pay.

New fast-track video consult and CBT service launched as number of UK depression cases double to 10 million

• Mindler offers two-pronged support with video meetings together
with online Cognitive Behavioural Therapies (iCBT) self-help modules
• 10 million adults experiencing some form of depression during
the COVID-19 pandemic in 2021 – more than double pre-pandemic levels1
• Immense pressure on NHS mental health services due to the pandemic
means Mindler service can help patients access mental health treatment
without the long waiting time

London – 8 June 2021: Helping to address the UK’s mental health crisis, Mindler, a
new virtual blended psychologist-led video and iCBT therapy service, has launched
today in the UK. Mindler is an app-based service where users can book a video
meeting with a psychologist who conducts a cognitive behavioural assessment and
recommends online support programmes that can be completed by patients in their
own time, place and location that works for them.

This blended treatment approach consisting of video meetings lasting 25 minutes
coupled with evidence-based iCBT programmes developed by Mindler psychologists
make treatment not only highly efficient but cost-effective at £45 a session.

With increasing pressure on NHS mental health services,
exacerbated by the COVID-19 pandemic, increased waiting means
that patients face long waiting times to get treatment within
the NHS. According to the Office for National Statistics, over
10 million adults (1 in 5) were likely to be experiencing some form
of depression during the COVID-19 pandemic in 2021, more than
double the pre-pandemic levels in 2019.1

Mindler aims to speed up accessibility to psychological services
for patients in need of support with their mental health,
helping to support the NHS and relieve pressure on mental
health services.

The service provides tailored evidence-based iCBT within
the app alongside video consultations in order to support patients between sessions and give them the tools to better understand and manage
their mental health. iCBT is a form of cognitive behavioural therapy delivered through
phones or computers.

Dr Siobhan Jones, Lead Psychologist at Mindler UK, says: “Unlike existing
online psychological services, we understand that mental health is something that
an individual deals with 24/7 and is effectively managed and supported through a
combination of online video meetings and interactive iCBT modules between sessions.
This allows for patients to be given the tools to better understand and manage their
mental health every day, while also being able to work at a pace that suits them and
fits into their lifestyle.”

Mindler’s aim is not only to treat patients quickly with evidence-based methods, but
also to reduce the stigma around seeking help for a mental health condition.
“Mental health conditions are particularly well suited for treatment through digital
platforms, improving accessibility and lowering the threshold for seeking help”,
added Jones.

“Mindler aims to help relieve pressure on the NHS by improving accessibility to
psychological services for patients in need of support with their mental health in
an affordable and effective way,” said Dr Rickard Lagerqvist, Co-Founder and CEO
at Mindler.

“Online treatment can increase accessibility to care, and give more people access
to the right treatment. The waiting times to use the service are shorter, which is
particularly important for those who need treatment quickly”, added Lagerqvist.
Mindler psychologists have all completed their Psychology Doctorate, meaning that
they are educated to the highest doctorate level. All psychologists are hired directly
by Mindler as part of a strict recruitment policy.

Mindler is available at mindler.co.uk and by downloading from the App Store or
Google Play.

For more information about Mindler, please visit:
mindler.co.uk

ENDS

Notes to editors
About Mindler
Mindler is a digital healthcare provider specialising in mental health. Mindler provides
access to quick, effective treatment through an app, where patients can book video
call sessions with psychologists.

The treatment model, called ‘blended treatment’ is a combination of 25 minute video
call sessions with psychologists and iCBT programmes, which are available on the
app. The programmes consist of exercises that enable the patient to continue their
treatment outside of sessions, and can either be completed independently or with
the help of a psychologist.

Mindler was founded in 2018 by two psychologists, Rickard Färdig and Johannes
Hatem and one medical doctor / tech entrepreneur Rickard Lagerqvist, in Sweden,
and currently operates in Sweden, France, the Netherlands and now the UK.

About iCBT
iCBT is internet-based cognitive behavioural therapy. Between psychologist
appointments, Mindler offers patients the opportunity to continue their treatment
outside sessions by completing iCBT programmes in their own time. All programmes
are available to patients after their first appointment with a psychologist.
The psychologist can be involved all the way, unless the patient decides to do a
programme by themselves.

References

Ons.gov.uk. 2021. Coronavirus and depression in adults, Great Britain – Office for National Statistics. [online]
www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/articles/
coronavirusanddepressioninadultsgreatbritain/januarytomarch2021 [Accessed 10 May 2021].

Press contact

info@mindler.co.uk

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