Frequently asked questions

How much does it cost to use Mindler and will I get reimbursed?

Care at Mindler can be reimbursed through your basic Dutch health insurance (Basis GGZ) or via your employer. Reimbursement through your health insurer is only possible with a valid referral letter. We have contracts with many health insurers. In the event that we do not have a contract with your insurer, an own contribution does apply. Please take into account the legally required own risk (Eigen Risico) and the rules regarding the health insurance in The Netherlands.

More information on reimbursement can be found on this page.

What language must I be able to speak to get treatment at Mindler?

The app and our iCBT is available in Dutch and English, but our psychologists might speak other languages. You can use a language filter when you search for a psychologist.

Do I need a referral from my GP?

Currently, you can receive therapy at Mindler with a valid referral letter through your GP or through a program by your employer.

If you have any doubts about whether treatment at Mindler is suitable for you, please talk to your GP. Your GP can assess whether you need a referral to Mindler, and if so, refer you digitally via Zorgdomein. You can also upload your referral letter yourself here.

Do you have any questions? Let us know, we're happy to help.

Can I use Mindler in any country?

Yes. You can use Mindler wherever you have a good internet connection. Make sure that your phone is set to the 'Netherlands' region.

To start a treatment with Mindler, you need a BSN number, a Dutch insurance and a Dutch residential address. You can read more about this in our General Terms and Conditions.r General Terms and Conditions.

What do I do in case of an emergency?

Please find information about what to do in an emergency on this page (information in Dutch).

How do I pay for my appointments?

The invoices will be submitted to your insurance company by Mindler. They will send you a bill regarding the open costs. The costs differs based on your insurance and insurance company. Please note! In some cases, you must submit your invoices to your insurer yourself. You can find more info about payments here.

With what kind of symptoms or psychological complaints can Mindler help?

At Mindler, we offer treatments that fall under Basic Mental Health Care/short-term generalist Mental Health Care (Basic GGZ). You can also contact Mindler through a program provided by your employer.

In a Basic GGZ treatment, we treat symptoms that can be classified as mild to moderate. Here is an extensive overview of psychological complaints that you can contact Mindler for (in Dutch).

If you are unsure whether your symptoms can be treated at Mindler, please consult with your doctor or visit

How does Mindler measure client experiences?

We care about our clients and that you are satisfied with our care. For this, we measure client experiences in different ways. For example, clients give ratings on ZorgkaartNederland, which can be read here. In addition, clients are asked to complete the CQ index questionnaire after their treatment, with various questions about how clients experience our care. In 2023, Mindler scored an average of 8.6 on this index.

Which psychologist is right for me?

You can find more information about the psychologists on our website and in the app. Here you can see their experience and ways of treatment, among other things. If you cannot find a suitable time with a particular practitioner, please contact us via the “help” button at the bottom right of our website or send an e-mail to

How long is the waiting list at Mindler?

At Mindler, there is no waiting list. However, it can take a an average of 7 days before you can start treatment. After the intake session has taken place, your psychologist will schedule your follow-up appointments with you.

Where can I go with complaints or to give feedback?

Are you not completely satisfied with our service, do you have a complaint or do you want to give us feedback? We'd love to hear from you. Please contact us at

How do I reschedule or cancel my appointment?

You can cancel your session in the app up to 24 hours in advance.

If you want to cancel less than 24 hours before your appointment, you must contact us under Menu > Customer Service. In addition, we are forced to charge the costs incurred. The no-show rates are:

Diagnostics/Consultation – 15 min | €50.00

Diagnostics/Consultation – 30 min | €75,00

Diagnostics/Consultation – 45 min | €100.00

Reschedule or cancel intake Open the app and click on your appointment. Then click Cancel and Save. Your appointment has now been cancelled. You can schedule a new intake in the app.

Reschedule or cancel follow-up appointment Please contact us in the app under Menu > Customer Service, or send an email to

What does the first intake session with my psychologist look like?

We start the intake session with an introduction/screening in which we explain the Mindler method and ask you some initial questions. We do this to estimate whether Mindler can offer you the right help.

If we don't think we can offer you the right treatment, we will inform you of this. If possible, we will work with you to find a suitable referral, so that you can still receive the right help as soon as possible. If that is not possible, we will refer you back to your GP with advice for appropriate care.

If we come to the conclusion that Mindler can offer you the right help, your complaints and situation will be discussed in more detail. After the intake, we can give you treatment advice and make a plan.

How long does an intake or video session take?

A session lasts for 30 or 45 minutes, depending on your practitioner. In case your treatment includes discussions with a coordinating practitioner, these can be shorter than 30 minutes.

What can I expect from the treatment?

What your treatment at Mindler looks like depends on your specific needs. Every situation is different. During the intake phase, your psychologist will discuss your requests with you and create a treatment plan.

The different methods of therapy will also be discussed with you. We mainly use CBT (cognitive behavioral therapy) and EMDR within Mindler.

Do I see the same psychologist at every session?

Yes, your psychologist will remain the same during the treatment. If you don't feel a good connection with them during the first meeting, you may change psychologist once free of charge. In some situations, you might also have a meeting with a supervising practitioner.

How do I install the Mindler App?

Our app is easy to install from the App store or Google Play store. After answering a few questions you can create an account.

Have you uploaded or emailed your referral letter to us? Then we link it to your account and you can choose your psychologist and book your intake. Did you receive a code from your employer? Enter this when creating your account. Then you can choose your psychologist and book your intake.

Is it time for your appointment? Open the app. A link will automatically appear with which you can start the video call.

Need help? Let us know, we're happy to help!

What qualifications do the psychologists have?

All psychologists at Mindler are either GZ psychologists or academically trained MSc psychologists who work under the supervision of a GZ psychologist. All our psychologists have at least 3 years of work experience and have also completed the basic CBT training. All Mindler supervising psychologists are BIG registered as a GZ psychologist. In addition, some psychologists have registrations with various professional or trade associations, such as NIP or VGCT.

How do I schedule a second meeting?

During the intake phase (which can consist of several intake interviews), our psychologist tries to make a good assessment of your request for help and whether this fits with a treatment within Mindler. If this is the case, the psychologist will schedule a 2nd meeting with you. So you don't have to do this yourself.

How do I get in touch with Mindler?

You can contact us via the 'help' button at the bottom right of our website, or you can send an e-mail to Our Customer Support department is open on working days between 08:30 and 17:00. We do our best to answer your message within 24 hours. During evenings and weekends it may take a little longer.