Frequently asked questions

Can I use Mindler in any country?

Yes. As long as you have a good internet connection with image and sound, you can use Mindler.

Do I see the same psychologist at every call?

Yes, your psychologist remains the same throughout your treatment.

How do I cancel my appointment?

Open your appointment in the App. Click on cancel. Then click save. Your appointment has now been canceled.

Cancellations must be made 48 hours before the appointment. Canceling within 48 hours is only possible by contacting our support team.

How do I get a referral?

Contact your GP to discuss your concerns about your mental health. Your GP can assess if your complaints are suited for treatment at Mindler. If so, your GP can create a referral via Zorgdomein or email. If your receive your referral letter through email, you can send it to us. Referrals through Zorgdomein are automatically registered in our Mindlercare system.

How do I get in touch with Mindler?

Our Support department is open weekdays between 08:00 and 18:00. We do our best to answer your chat messages within 24 hours. Feel free to also contact us by emailing info@mindler.nl.

How do I install the Mindler App?

Our App is very easy to install from the Appstore or Google Play store. Once the App is on your mobile, click log in to create a new account. You will receive a code to your email inbox to confirm your email address.

How long does an appointment take?

One session at Mindler is 30 minutes long. At Mindler, we follow a blended treatment model, meaning that patients continue their treatment outside of sessions through completing ‘homework’ assignments in the form of self-help programmes in the app.

How long is the waiting list at Mindler?

Mindler has no waiting list at the moment. You can book an appointment right-away.

How much does it cost to use Mindler?

Currently, you can receive treatment at Mindler through your employer or through the Dutch national healthcare system, which means your treatment most likely will be reimbursed if you have a Dutch basic health insurance. Reimbursement via your health insurer is only possible with a valid referral letter. We have contracts with many of the Dutch health insurers. In case we do not have a contract with your insurer, we will pay your own contribution. Keep in mind the legally required liability, called “eigen risico”, and the rules regarding the basic insurance.

What can I expect from the treatment?

Mindler offers treatment in two main areas: Cognitive Behavioral Therapy (CBT) and Psychotherapy (PT).

CBT focuses on learning a new, healthier way of thinking and acting. PT takes a closer look at the causes of your symptoms, including examining your past.

What help can I get?

Through Mindler you will be in contact with a clinical psychologist, psychotherapist or GZ psychologist. We only employ accredited professionals who have at least three years of experience in mental health care. They will assess, investigate and treat your mental health issue.

When do I seek help?

You should seek help when your mental health starts to have a negative impact on your life, and things that normally make you feel better no longer work. Trust your own instincts, and don’t underestimate how you feel. A small event in your life can cause a big inner crisis. People often seek help for a problem that turns out to be much bigger than they previously thought. For instance:

• Feeling that you have lost your zest for life
• Sleeping problems
• Decreased appetite
• Worrying without a reason
• Finding it hard to relax
• Difficulties in feeling joy
• Urge for self-torment
• Compulsions that are a burden on you
• Phobias that interfere with your life

Contact your GP and discuss your concerns. Your GP can determine if your complaints are suited for treatment.

Where can I go with complaints or to give feedback?

Not satisfied? We would like to hear from you. Contact us by clicking the Chat-button. You can also email us at info@mindler.nl.

Which problems can I contact you about?

Mindler offers support for a wide range of conditions.
Some examples include:
• Depression
• Anxiety
• OCD
• Social Anxiety
• Phobias
• Aggression
• ADHD and ADD
We are also happy to discuss more serious disorders such as personality disorder, bipolar and psychotic disorders.

Which psychologist is right for me?

On our website you will find information about all our psychologists. You can choose a psychologist who has a lot of experience with your particular condition.

Is the psychologist you would like to work with not offering a suitable time for you right now? He or she may not have any available slots. Contact us via the chat button or info@mindler.nl. We will then book an appointment for you.