Frequently asked questions
How do I pay for my appointments?
You can find more info about payments on this page.
With what kind of symptoms or psychological complaints can Mindler help?
Mindler treatments fall under the Basic Mental Health Care/short-term generalist Mental Health Care (Basic GGZ) or through a program of your employer.
To be able to offer you reimbursed care at Mindler, a DSM-V diagnosis must be established through your GP. In a Basic GGZ treatment, symptoms are treated that can be classified as 'mild' problems, such as depression, anxiety and trauma. Please consult with your GP first to discuss if your symptoms can be treated at Mindler or have a look at the Dutch website Thuisarts.nl.
What do I do in case of an emergency?
Please call 112 in any life threatening situation (when in The Netherlands).
Are you in treatment with Mindler? Please feel free to contact us via firstname.lastname@example.org. We will respond to your message within 3 hours at the latest. We will also help you to get in touch with one of the supervising psychologists if need be. Our office hours are Monday to Friday between 8:30 AM and 5:00 PM.
In a crisis situation outside of office hours, you can call the emergency number 112, 113 Suicide prevention or contact your Emergency GP Center.
Can I use Mindler in any country?
Yes. You can use Mindler wherever you have a good internet connection. Make sure your phone is set to the region 'The Netherlands'.
To be able to start with Mindler, you do need a Dutch BSN number and a Dutch home/stay address. Please find more information about this in our General Terms and Conditions.
How much does it cost to use Mindler and will I get reimbursed?
Care at Mindler can be reimbursed through your basic Dutch health insurance (Basis GGZ) or via your employer. Reimbursement through your health insurer is only possible with a valid referral letter. We have contracts with many health insurers. In the event that we do not have a contract with your insurer, we will pay your own contribution. Please take into account the legally required own risk (Eigen Risico) and the rules regarding the health insurance in The Netherlands.
Please note! In some cases you must submit an invoice from Mindler to your health insurer yourself. More information about this can be found under Fees and Rates.
Do I need a referral from my GP?
Currently, you can receive therapy at Mindler with a valid referral letter through your GP or through a program from your employer.
Do you have any doubts whether your complaints are suitable for treatment at Mindler? Have a talk with your GP. We are happy to welcome you at Mindler, but your doctor is the best person to assess whether you need a referral to Mindler. Your GP can then refer you digitally via Zorgdomein, or you can upload your referral letter yourself via this link.
Do you have any questions? Let us know, we're happy to help.
How do I install the Mindler App?
Have you uploaded or emailed your referral letter to us? Then we link it to your account and you can choose your psychologist and book your intake. Did you receive a code from your employer? Enter this when creating your account. Then you can choose your psychologist and book your intake.
Is it time for your appointment? Open the app. A link will automatically appear with which you can start the video call.
Need help? Let us know, we're happy to help!
What language must I be able to speak to get treatment at Mindler?
It’s necessary that we can understand you in either Dutch or English, even when you choose a treatment in a different language.
What qualifications do the psychologists have?
All psychologists at Mindler are either GZ psychologists or academically trained MSc psychologists who work under the supervision of a GZ psychologist. All our psychologists have at least 3 years of work experience and have also completed the basic CBT training. All Mindler supervising psychologists are BIG registered as a GZ psychologist. In addition, some psychologists have registrations with various professional or trade associations, such as NIP or VGCT.
Which psychologist is right for me?
You can find more information about the psychologists on our website and in the app. Here you can see their experience and ways of treatment, among other things. If you cannot find a suited time with a particular practitioner, please contact us via the “help” button at the bottom right of our website or send an e-mail to email@example.com.
Do I see the same psychologist at every session?
Yes, your psychologist will remain the same during the entire treatment. If you don't feel a good connection with them during the first meeting, you may change psychologist 1 time free of charge. In addition, in some situations, an extra meeting with a supervising practitioner will be necessary.
What can I expect from the treatment?
What your treatment at Mindler looks like depends on your request for help. Every situation is different. During the intake phase, your psychologist will discuss your requests with you and create a treatment plan.
The different methods of therapy will also be discussed with you. We mainly use CBT (cognitive behavioral therapy) and EMDR within Mindler.
How long does an intake or video session take?
Our sessions last 30 or 45 minutes, depending on the psychologist you choose. The initial intake is generally 30 minutes. Don’t worry, if more time is needed, a second intake interview will be scheduled with you.
What does the first intake session with my psychologist look like?
We start the intake session with an introduction/screening in which we explain the Mindler method and ask you a number of initial questions. We do this to estimate whether Mindler can offer you the right help.
If your complaints do not seem to match well with Mindler, we can inform you more quickly. If possible, we will work with you to find a suitable referral, so that you can still receive the right help as soon as possible. If that is not possible, we will refer you back to your GP with advice for appropriate care.
If it seems to fit, then your complaints and situation will be discussed in more detail. After the intake, we can give you a treatment advice and plan.
How do I schedule a second meeting?
During the intake phase (which can consist of several intake interviews), our psychologist tries to make a good assessment of your request for help and whether this fits with a treatment within Mindler. If this is the case, the psychologist will schedule a 2nd meeting with you. So you don't have to do this yourself.
How do I reschedule or cancel my appointment?
You can cancel your session in the app up to 48 hours in advance.
Between 48 and 24 hours in advance, you can still cancel free of charge by contacting us at firstname.lastname@example.org.
If you want to cancel less than 24 hours before your appointment, you must also contact us at email@example.com. In addition, we are forced to charge the costs incurred. The no-show rates are:
Diagnostics/Consultation – 45 min | €90.00 Diagnostics/Consultation – 30 min | €60.00 Consultation – 15 min | €40.00
Reschedule or cancel intake Open the app and click on your appointment. Then click Cancel and Save. Your appointment has now been cancelled. You can schedule a new intake via the app.
Reschedule or cancel follow-up appointment Please contact us for this. You can do this via the “help” button on this website or send an email to firstname.lastname@example.org.
How do I get in touch with Mindler?
You can contact us via the 'help' button at the bottom right of our website, or you can send an e-mail to email@example.com. Our Customer Support department is open on working days between 08:30 and 17:00. We do our best to answer your message within 24 hours. During evenings and weekends it may take a little longer.
Where can I go with complaints or to give feedback?
Are you not completely satisfied with our service, do you have a complaint or do you want to give us feedback? We'd love to hear from you. Please contact us at firstname.lastname@example.org.
How long is the waiting list at Mindler?
At Mindler there are no waiting lists. It can however sometimes take a few days before you can start, this is an average of 7 days. After the intake session has taken place, your psychologist will schedule your follow-up appointments with you.
How does Mindler measure client experiences?
We care about our clients and that you are satisfied with our care. For this, we measure client experiences in different ways. For example, clients give ratings on ZorgkaartNederland, which can be read here. In addition, clients are asked to complete the CQ index questionnaire after their treatment, with various questions about how clients experience our care. In 2022, Mindler scored an average of 8.5 on this index.