Complaints procedure of Mindler
Complaints procedure | Mindler NL
Wij hopen dat je als cliënt, wanneer je ontevreden bent over iets of iemand, daarover in gesprek gaat met jouw behandelaar of met jouw regiebehandelaar. Wanneer je er in eerste instantie niet uitkomt of jouw klacht niet binnen een meer informele sfeer wilt bespreken, is er de mogelijkheid om een schriftelijke klacht in te dienen.
We hope that you as client, when you are dissatisfied over something or someone, discuss this with your therapist or supervisor therapist. When you are not able to come to an agreement or that you don't want to discuss your complaint in a informal setting, there is a possibility to file an official complaint.
Step 1:
Send an e-mail with your complaint to:
Step 2:
You will receive a confirmation per e-mail after your complaint has been received.
Step 3:
Depending on the nature of your complaint, your complaint will be send towards the complaints officer (Healthcare related) or to the finance department. An investigation will be set up in 5 workdays.
Step 4:
You will receive a message regarding the handling and/or the conclusion of the research in 3 weeks. If you haven't received a message about your complaint, you can send a message again to
Step 5:
(Only if applicable): Disputes committee - when you are dissatisfied about the handling of your complaint, you can go to the Disputes committee.
You can reach them by phone: 070-310 53 92 or go to the website www.degeschillencommissiezorg.nl
Please note: There may be costs involved.