Frequently asked questions

At this page you will find a list of the most common questions that we get. If you don’t find an answer to your question you are welcome to reach out to our customer support.

When should I ask for help?

Seek help when your psychological problems have become so serious that what usually feels good no longer gives you relief. Trust your own feelings and don’t underestimate them. A small event in your environment can create a deep inner crisis. Often people ask for help with a problem that turns out to be much more serious than they expected. Here are some examples of when it is time to contact us:

  • Lack of joy of living
  • Muscle aches
  • Trouble sleeping
  • Decreased appetite
  • Unexplained concerns
  • Not being able to relax
  • Difficulty feeling joy
  • Fancy self-harm
  • A destructive relationship
  • Compulsions
  • Paralyzing phobias

Will I see the same psychologist for every appointment?

Yes, your psychologist remains the same throughout your treatment.

How much does it cost to use Mindler?

Each session costs €45.

Can I use Mindler abroad?

Yes, you can use Mindler anywhere, as long as you have good internet connection with video and audio.

How old do you have to be to use Mindler?

To use Mindler, you must be at least 18 years old.

How can I contact customer service?

If you are not satisfied with the care or with your psychologist, we would like to know. Contact us by clicking on the customer service button. You can also send an email to

How can I contact Mindler?

Our customer service is open on working days between 9 a.m. and 5 p.m. We do our best to respond to your messages within 24 hours. You can also send an email to

How long does the meeting last?

The first meeting lasts for 30 minutes.